Thursday, December 18, 2014

Still Playing the Guessing Game?

This morning I was thinking back to my old expense reports. The days of spreadsheets, faxes and photocopied receipts – It was a life without automation. Mileage was my favorite part of the expense report. Actually it was the favorite for every employee in my department. We made money on mileage. It was rarely examined by auditors. Later down the line, some employees became greedy. One gentleman really stands out in my memory. His mileage for the month was more than it could have been if he had driven 24 hours a day nonstop for the entire month. He got away with this three months in a row. Once caught, his defense was that he merely counted more mileage because he sat in traffic so long between appointments. In the end, a closer look was taken regarding mileage. In the end, it mattered not.

Adding in extra mileage was still simple to do, and so in continued on. I thought of those old days because of an article I read last night, and thought of the many companies that are still not automated. The article stated that on average, 87% of employees guess their mileage, while only 13% use  MapQuest or something similar to track mileage. The profit leak from this scenario alone is toxic for a company.

It is not a hard fix really. Click the link below and view how we have helped many companies, and how we can help you too

Monday, December 8, 2014

Service After the Sale.....

Buying software as a service can be a dark road full of more twists that a Hitchcock film. If you choose the wrong provider, you can expect the elements of suspense and surprise to be in full swing. Add in some language barriers and long hold times regarding support, and you have a full spectrum horror film going on in right in your own office. I am well aware that pricing matters. I am certain that the quality of the product, as well as the ability of it to deliver is paramount as well.

Most companies want to be true believers when it comes to trusting that exceptional service after the sale will be provided. If the price point is low enough, some decisions makers become the victim of their own self-induced amnesia, and forget the issues from past providers, as well as their own personal customer service experience nightmares. Most forget the amount of customer service videos passed around on social media, or the jokes in the morning paper cartoon section. In the end, we are almost programmed to expect inferior support.

Far too often the case
 ExpenseAnywhere has never been a fan of poor customer service. We strive to be exceptional in all areas, but we really felt this was at the top of the list. Enter “Red Line Customer Support”. With Red Line, you will have your own dedicated account rep. Let’s be honest, You have experienced talking to three different people in customer service. If I were a betting man, I would gamble that you have called back in, only to find out that no notes were entered. Now you can play the game of which one of the three told me this or that. Not with ExpenseAnywhere! Our hold times are usually less than a minute and we handle most issues in real-time. We offer our live support, online support with chat, and a “Tell Us” system as well. We love suspenseful movies as much as the next person, we just don’t want it played out in your office.